Privacy policy

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What personal information do we collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number or other details to help you with your experience. The only other details we collect would be your pets details like date of birth, name and breed this is to help us when personalising your order.

All transactions are processed through a secure gateway provider and are not stored or processed on our servers to ensure your payment details are never breached.

Who is Collecting it?

safe and snug pet sitting / snugglebox4pets 

How is it Collected?

Data is collected via forms when purchasing a product or at the pet sitting meet and greet

When do we collect?

We collect information from you when :

• you register on our site/ at our meet and greet for pet sitting service

• place an order

• subscribe to a newsletter

• fill out a form

• open a support ticket

• provide us with feedback

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter,

 

• To fulfil your order or booking service

• To personalise your experience 

• Improve our services

Who uses it?

We do not sell, trade, or otherwise transfer to outside parties. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

How do we protect it?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Mention Me

We may process your personal information for our legitimate business interests. ‘Legitimate Interests’ means the interests of our company in conducting and managing our business to enable us to give you the best service/products and the best and most secure experience. It can and does also apply to processing which is in your interests too. 

Processing for our legitimate interests may include processing for the purposes of (i) fraud prevention and compliance; (ii) certain direct marketing and promotional activities; (iii) the provision and operation of referral marketing programmes; (iv) network and information systems security; (v) data analytics; (vi) enhancing, modifying or improving our service; (vii) identifying usage trends; or (viii) determining the effectiveness of promotional campaigns or advertising.

In connection with the above activities, we may share your personal information with trusted suppliers who assist us in our data processing activities. For a list of our current suppliers with whom we share data and what they do with that data, please click here. When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. 

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GDPR Policy

In order to be in line with GDPR Best Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 7 business days

• all information will be appropriately disposed off after 3 years of inactive use.

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Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.
Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

• Make our website work as you’d expect

• Save you having to login every time you visit the site

• Remember your settings during and between visits

• Improve the speed/security of the site

• Allow you to share pages with social networks like Facebook

• Continuously improve our website for you

• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)

• Collect any sensitive information (without your express permission)

• Pass personally identifiable data to third parties

You can learn more about all the cookies we use below

Permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

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